Shipping & Returns

Delivery Method

• Our delivery service is provided by Yamato Transport Co. Ltd.
• Excluding the Seasonal Products (shipped fresh), regular items will be shipped within 5 business days of receiving the order.
• During the Holidays (End of Year Gift season, New Years) it may take a few extra days for delivery.
• For items to be delivered on a specific date, please place your orders well in advance.

Possible areas of delivery

• Products can be delivered within Japan.
• Refrigerated products cannot be delivered to the Izu Islands (excludes Oshima and Hachijo islands) and Ogasawara Islands (Chichi and Haha Island).
• Okinawa: For cherries, deliveries can only be sent to the main island.
  
  

Delivery Date and Time

• To select a certain date and time frame for your items to be delivered, please input your request at Step 3a. (not applicable for the Seasonal Products shipped Fresh)
• Delivery time frames are as follows (some regions may not have all of these time frames as options) : AM/ 14:00-16:00/ 16:00-18:00/ 18:00-20:00/ 19:00-21:00
• Please be advised that products may not be delivered on the date and time of request under certain circumstances involving weather or traffic situations.
  

Delivery Fee

• The delivery fee is fixed at $13.00 per delivery for any number of regular items anywhere in Japan.
• Due to the recent tax increase in Japan, we apologize to announce a surcharge on shipping to Hokkaido, Okinawa, and remote islands. Thank you for your understanding.
• For Live lobster, Wine and Seasonal Items which are shipped fresh, the delivery costs and surcharges are already included in the posted price. Please be aware that the above items cannot be shipped together with other regular items even if they are to the same address and ordered at the same time.
• If re-delivery is required due to address error, accepting party being away or no longer at the given address, extra delivery costs could incur.
• In a case where shipments are being sent to multiple recipients at the same address even at the same time, a $12 delivery fee and surcharges for Hokkaido, Okinawa, and remote islands will be charged for each recipient.
  
  

Greetings

• Greetings (within 10 characters) can be attached for no extra cost. (excludes Seasonal Fresh Products)
  
  
• A greeting card with your original message can be attached for the cost of $3.00. (excludes Seasonal Fresh Products)

• We take great pride in the quality of our products and do our best to ensure the quality of our products but if in any case the product is damaged or the wrong item has been delivered, please notify us toll free at (0120)-34-5506 within 2 days of delivery.
• Please understand that since we only carry food products, we do not accept returns or exchanges.
• There will be no guarantee for the quality of the Seasonal Products (shipped fresh) due to address error, the accepting party is away or no longer at the given address. There will be no refund given or replacement items being resent in these situations.